Art. 1 – GENERAL PROVISIONS
These conditions apply only to Castelli del Grevepesa soc. coop. agr., with its registered office in Via Gabbiano 34, Ponte a Gabbiano, 50026 San Casciano Val di Pesa (FI), Tax code/VAT No. 00428390488 and any person who purchases online on the website www.castellidelgrevepesa.it and hereinafter referred to as the "customer".
The site was created for the sale of wines to private consumers, in compliance with Italian legislation on distance contracts. Purchases can only be made by adults.
The sale is governed by these General Conditions and by the methods indicated in detail in the sections of this site called, respectively, Privacy Clause and Delivery Methods, which are to be considered an integral and substantial part of the sales contract. We therefore invite the Customer, before sending the order, to read the conditions of sale as identified above and the information contained therein carefully and to print or save them on another durable medium that they have access to.
Any changes or new sales conditions will be promptly reported to the Customer, and will be effective from the time of publication on the site and will be applied only to sales concluded after publication. The placing of an order by the Customer constitutes acceptance of the Conditions of Sale in force at the time of ordering.
Art. 2 – OBJECT AND CONCLUSION OF THE CONTRACT
These general conditions of sale concern the remote purchase of goods offered by Castelli del Grevepesa soc. coop. agr. on the website www.castellidelgrevepesa.it
The contract is agreed exclusively via the internet, through the CUSTOMER’S access to the www.castellidelgrevepesa.it website and the creation of a purchase order in accordance with the procedure provided on the website.
The order that the Customer sends to Castelli del Grevepesa via the Internet must be completed in its entirety and must contain the elements necessary for the identification of the Customer and the products ordered, as well as an indication of the place of delivery, otherwise it will be considered invalid.
Castelli del Grevepesa s.c.a. will send the Customer an e-mail or another form of communication confirming the order has been received, and containing a reference to the applicable sales conditions.
ART. 3 – AVAILABILITY OF THE PRODUCTS
The availability of the products refers to the current availability at the time the Customer makes the order on the site.
This availability is in any case subject to verification by Castelli del Grevepesa.
Castelli del Grevepesa s.c.a. undertakes, in accordance with the law, to promptly inform the Customer that the product that was ordered is unavailable.
ART. 4 – PRICES AND PAYMENT METHODS
The prices of the products indicated in the various sections of this site are expressed in Euros and include VAT.
The prices charged are those displayed on the website at the time of the purchase by the Customer. Product prices do not include shipping costs, which are however indicated and calculated at the time the purchase order is concluded, before payment is made.
The prices of the individual products are subject to change and, therefore, the prices indicated from time to time on the site cancel and replace those previously indicated.
The price of the products purchased, together with the cost of home delivery, must be paid by the Customer at the time the order is made, either by PayPal or credit card.
Purchases made on this portal are safe and guaranteed.
- Payment by credit card
The Customer can only pay using the credit cards specified on the website www.castellidelgrevepesa.it.
Any communication relating to payment and Customer data at the time payment is made is done on special secure lines.
- Payment with PayPal
By selecting PayPal, you will be redirected to a page on the PayPal site where you can enter your email address and password and make the payment.
PayPal fees are paid by Castelli del Grevepesa s.c.a. and therefore included in the order summary.
Your financial data will not be shared with Castelli del Grevepesa s.c.a. but will be managed directly by PayPal.
In the event of cancellation or non-acceptance by Castelli del Grevepesa s.c.a., the amount will be refunded to your PayPal account.
Castelli del Grevepesa s.c.a. will not be responsible for delays and/or damages caused during the repayment phase.
ART. 5 – REFUND
In the event of cancellation of the order or non-acceptance by Castelli del Grevepesa s.c.a., the amount will be refunded by the same means with which the order was made (Credit Card or PayPal)
ART. 6 – TAX DOCUMENTATION
Any request for a tax invoice must be made during the purchase by filling in the appropriate fields on the order form.
ART. 7 – WARRANTIES AND LIABILITIES
Castelli del Grevepesa s.c.a., within the limits of availability as above regulated, warrants delivery of goods as specified and described on the site. It guarantees compliance with all rules regarding the storage of the products until arrival at the delivery place indicated in the order. All products sold are the responsibility of the manufacturer. In the case of packaged products, the manufacturer is responsible also for the truthfulness and completeness of the information given on the packaging. The images on the website are provided to the Customer to facilitate the recognition of products; if changes are made to the packaging by the manufacturer, the pictures may not exactly reflect the appearance of the product delivered.
ART. 8 – DELIVERY METHOD
Once the Customer’s order and payment have been received, Castelli del Grevepesa s.c.a. arranges collection by the shipping company.
Once the products have been collected, the goods are delivered in Italy within 24/48 hours.
Delivery times are only indicative.
Castelli del Grevepesa does not assume responsibility for delays and undertakes to minimise any inconveniences.
It is possible to ask for advance notice of delivery by telephone.
If telephone notice is not requested, the courier will attempt to deliver the goods twice, after which it will be stored and returned to the sender: the Customer, therefore, will have to pay the full cost of the return.
Bottles will be shipped in Nakpack certified packages to provide greater safety.
For each shipment the Customer has the right to request the tracking number for the shipment of the order by e-mail at email@example.com by means of which they can check the status of the shipment of the order on the site of the courier/carrier used, or via their call centre.
To guarantee an adequate service in terms of time, but also to safeguard the product (e.g. breakages during transport), Castelli del Grevepesa soc. coop, agr. relies on couriers specialising in the transport of quality wine.
AT THE TIME OF DELIVERY THE CUSTOMER MUST MAKE SURE THAT:
1. the parcel has not been tampered with, and is not damaged or wet.
2. the quantities correspond to those ordered.
In the event that the Customer notices some damage or that something is missing, they must immediately, and in any event within 8 days, inform Castelli del Grevepesa in writing, also by email to firstname.lastname@example.org, describing analytically and precisely the discrepancy or defect found, if possible sending appropriate photographic documentation.
ART. 9 – SHIPPING COSTS
The transport costs will be calculated based on the number of items ordered:
From 1 bottle to 6 bottles: € 10.00
From 7 bottles to 12 bottles: € 15.00
Over 13 bottles: € 20.00
For gift wrapping in cardboard boxes there may be an increase in the shipping cost, which will be communicated after the order has been processed by our operators.
For orders over € 40, delivery in Italy is fulfilled by Castelli del Grevepesa.
ART. 10 – CANCELLATION OR MODIFICATION OF AN ORDER
To change or cancel an order that has already been placed, you must contact Castelli del Grevepesa s.c.a. as soon as possible via email at email@example.com or by telephone at +39 055 821911, ALWAYS indicating the order reference number.
ART. 11 – RIGHT OF WITHDRAWAL
The customer can exercise their right of withdrawal within 14 days from the date of receipt of the goods by means of an explicit declaration, containing the information necessary to identify the order, to be sent to Castelli del Grevepesa soc. coop. agr. by registered mail with return receipt to Via Gabbiano 34, Ponte a Gabbiano, 50026 San Casciano Val di Pesa (FI)
In the event of exercising the right of withdrawal, the Customer agrees to the full return of the products received, unaltered and in their original packaging; the return must be made within 14 days from the moment in which the right of withdrawal was exercised.
The cost for the return of the goods is the responsibility of the customer.
The products to be returned must be sent to Castelli del Grevepesa soc. coop. agr. by registered mail with return receipt to Via Gabbiano 34, Ponte a Gabbiano, 50026 San Casciano Val di Pesa (FI) Pursuant to the provisions of Art. 56 paragraph 3 of Leg. Decree 206/2005, as amended by Leg. Decree 21/2014, Castelli del Grevepesa soc. coop. agr. may suspend the reimbursement until receipt of the goods or until the Customer has demonstrated that the products have been shipped in accordance with the provisions of these Purchase Conditions.
The right of withdrawal is however excluded for the purchase of goods that have been made to measure or customised by Castelli del Grevepesa according to the specific requests of the Customer (gift packages for example) or which, by their nature, cannot be returned or risk deteriorating rapidly.
If the withdrawal is made in the manner and terms described above, the amount already paid for the products is credited to the purchaser using the same payment method used on the website to complete the order.
ART. 12 – RIMBORSO
The refund is made as quickly as possible, and in any case within 14 days from the date on which the Castelli del Grevepesa s.c.a. received notice of withdrawal by the Customer, receives the goods that were ordered, undamaged and in their original packaging, at the following address: Via Gabbiano , 34 San Casciano Val di Pesa - FI
The refund is subject to the actual return of the goods, undamaged and in their original packaging.
In the case of partial returns, the refund will be made only with reference to the goods actually returned, undamaged and in their original packaging.
The costs for returning the Products to Castelli del Grevepesa are non-refundable and are legally the responsibility of the Customer.
Any complaint must be addressed to Castelli del Grevepesa s.c.a. by sending an e-mail to firstname.lastname@example.org or by writing to Castelli del Grevepesa s.c.a. Via Gabbiano, 34 San Casciano Val di Pesa - FI
ART. 13 – LIABILITY
Castles of Grevepesa soc. coop. agr. assumes no liability for disruptions or non-execution of the purchase order due to force majeure or unforeseeable circumstances, including any malfunctions of the internet.
ART. 14 – APPLICABLE LAW AND COURT OF JURISDICTION
These General Sale Conditions are subject to Italian law.
Any dispute that cannot be solved amicably will be subject to the exclusive jurisdiction of the Court of the Customer's place of residence, if located in Italy.
For all and any matters not expressly provided for and foreseen by these General Conditions, please refer to what is provided for and governed by Italian law.